Over the course of my life I have heard that so many times, and rarely am I ‘burned’ but it did happen. I post this, somewhat embarrassed, but as a warning.
So this post is called, “Beware of buying online clothing – my experience .” Sadly, there is more… but to my experience.
If you have a Facebook page you most likely have seen the adverts for clothing… dresses, tops etc. Most webpages now have enticing adverts, and if you have looked at something – as in clicked on it, you will continue to be ‘served’ ads about it.
One advert for a particular dress fascinated me for a long time, but I was reluctant to buy online. However, with time running short for a special event coming up, I thought it would be great to have one new dress. (It is years since I bought one.)
It was not a sudden decision. I give a great deal of thought to spending money. As most of you know, it is hard to come by and seems to disappear so quickly.
A couple of times I clicked on the advert, checked out the women’s clothing. I still liked that dress! I checked the sizing chart (I am not as slender as I used to be.) LOL – far from it.)
Delaying spending money online for clothing, I checked out the shops here in Perth. Where that did not work was because summer dresses have been in the stores since mid-winter and I wanted a dress for a cool time in the US… autumn, or fall as they call it.
Surprisingly (not) the advert kept appearing. They followed me around to many sites.
Those ‘tracking cookies’ are a pain.
Cutting a long story short, after several looks at the dress, checking my measurements I decided to buy it, using Paypal, which advertises their ‘buyer protection.’
Buyer beware indeed!
You might have seen the adverts – this was the one I thought would be a great choice for me.
And so it might have been.
I was a little concerned about the sizing, in spite of measuring myself, checking Rotita’s chart, so I did what I normally do, went for a size larger.
Oh, excitement. It arrived sooner than I expected.
I brought the parcel home, opened it.
Checked the size label – it was the right size.
It was very crushed from being rolled up in a small parcel, so I put it on a coat-hanger for the crinkles to drop out. Mmm.
I tried it on, or attempted to, and gave up. There was no way this garment would fit. So I fetched my tape measure… no wonder it didn’t fit. It was wrongly sized. From Rotita’s sizing chart, about a medium size – although the label said otherwise.
By the way – when my care assistant arrived and saw the garment hanging from the wardrobe she laughed. “It’s ten feet tall,” she said.
Well, I do not think the dress itself is 10 foot. That wardrobe is 8 foot – still, she has a point. What size would the wearer have to be?
I went online to the Rotita website.
30 days easy return.
What those red words say is ‘Sorry, login failure please check your username and password.’
I tried several times, all with the same result. I tried various ways to contact them, including their Facebook page – but all directed me back to the page where I was unable to log in.
In desperation, because I could not contact the company directly, I went to Paypal and contested the purchase.
The company offered it to me at half price.
What use is something to me that will NEVER fit? So, I refused it.
Paypal was a disappointment to me.
Eventually they said that I could return the garment for a full refund. To an address in China! And to send it with ‘tracking’ so Paypal could verify its arrival at the company.
I went to the Post Office with the garment. And brought it home. The cost of the package, postage and tracking was almost as much as the refund I was to receive.
As for Paypal – why am I disappointed with them?
Because I cannot contact them to tell them why I cannot send it back.
I have two options. Enter the tracking number or cancel the claim.
Buyer beware indeed!
Learned my lesson!
If any 10 foot tall, slender women out there want a dress, I have one!