Beware of buying online clothing – my experience

Buyer beware!
Over the course of my life I have heard that so many times, and rarely am I ‘burned’ but it did happen. I post this, somewhat embarrassed, but as a warning.
So this post is called, “Beware of buying online clothing – my experience .” Sadly, there is more… but to my experience.

If you have a Facebook page you most likely have seen the adverts for clothing… dresses, tops etc. Most webpages now have enticing adverts, and if you have looked at something – as in clicked on it, you will continue to be ‘served’ ads about it.

One advert for a particular dress fascinated me for a long time, but I was reluctant to buy online. However, with time running short for a special event coming up, I thought it would be great to have one new dress. (It is years since I bought one.)

It was not a sudden decision. I give a great deal of thought to spending money. As most of you know, it is hard to come by and seems to disappear so quickly.

A couple of times I clicked on the advert, checked out the women’s clothing. I still liked that dress! I checked the sizing chart (I am not as slender as I used to be.) LOL – far from it.)

Delaying spending money online for clothing, I checked out the shops here in Perth. Where that did not work was because summer dresses have been in the stores since mid-winter and I wanted a dress for a cool time in the US… autumn, or fall as they call it.

Surprisingly (not) the advert kept appearing. They followed me around to many sites.
Those ‘tracking cookies’ are a pain.

Cutting a long story short, after several looks at the dress, checking my measurements I decided to buy it, using Paypal, which advertises their ‘buyer protection.’

Buyer beware indeed!

You might have seen the adverts – this was the one I thought would be a great choice for me.

And so it might have been.

I was a little concerned about the sizing, in spite of measuring myself, checking Rotita’s chart, so I did what I normally do, went for a size larger.

Oh, excitement. It arrived sooner than I expected.
I brought the parcel home, opened it.
Checked the size label – it was the right size.

Reality of Rotita dress, buyer beware

It was very crushed from being rolled up in a small parcel, so I put it on a coat-hanger for the crinkles to drop out. Mmm.

I tried it on, or attempted to, and gave up. There was no way this garment would fit. So I fetched my tape measure… no wonder it didn’t fit. It was wrongly sized. From Rotita’s sizing chart, about a medium size – although the label said otherwise.

By the way – when my care assistant arrived and saw the garment hanging from the wardrobe she laughed. “It’s ten feet tall,” she said.

Well, I do not think the dress itself is 10 foot. That wardrobe is 8 foot – still, she has a point. What size would the wearer have to be?

 

I went online to the Rotita website.
30 days easy return.

Hah.

Sign in failure

What those red words say is ‘Sorry, login failure please check your username and password.’

I tried several times, all with the same result. I tried various ways to contact them, including their Facebook page – but all directed me back to the page where I was unable to log in.

In desperation, because I could not contact the company directly, I went to Paypal and contested the purchase.

Some progress…
The company offered it to me at half price.
Why?
What use is something to me that will NEVER fit? So, I refused it.

Paypal was a disappointment to me.
Eventually they said that I could return the garment for a full refund. To an address in China! And to send it with ‘tracking’ so Paypal could verify its arrival at the company.

I went to the Post Office with the garment. And brought it home. The cost of the package, postage and tracking was almost as much as the refund I was to receive.

As for Paypal – why am I disappointed with them?
Because I cannot contact them to tell them why I cannot send it back.

I have two options. Enter the tracking number or cancel the claim.

Buyer beware of refunds

Buyer beware indeed!

Learned my lesson!

Susan

P.S.
If any 10 foot tall, slender women out there want a dress, I have one!

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